E-commerce Coordinator | Infra Equipment Rentals

Job Description

This is a hands-on position focused on handling day-to-day e-commerce responsibilities of our websites and online customer service. This role will be responsible for e-commerce efforts including uploading and modifying products, implementing promotions & marketing content, functionality optimization, dispatching orders, and ensuring a satisfying experience for all online customers. 

The successful candidate will manage the online customer experience as well as help build, and keep up to date, our e-commerce websites. This will include implementation of marketing campaigns designed to increase online traffic and acquire new customers, and campaigns to retain our current customers. We are looking for a self-starter with a passion for technology and excellent customer service.  

 

Main responsibilities

  • Manage the day to day operations of our retail and rental online stores.
  • Manage and review product presentation on site to ensure correct categorization, images, copy, pricing and promotional offers are accurate and meet internal requirements.
  • Research product images and descriptions for the website and supporting software.
  • Responding to customer queries on the website or via our social media channels in a timely manner.
  • Dispatch all orders made online for delivery and curbside pickup.
  • Act as a liaison with excellent customer service to work with or resolve customer or product situations.
  • Coordinate with Marketing for cross-channel product promotions (social media, email marketing, etc)
  • Record leads and new customers, and cultivate online relationships with customers
  • Provide reporting as needed to internal teams
  • Assist with other Sales and Marketing projects and initiatives as needed

Experience

  • 2-5 years previous retail and/or online sales experience
  • Associate’s or Bachelors degree in Management, Marketing, Accounts or similar.
  • Experience with WordPress, Shopify or other online CMS is an asset
  • Knowledge of Construction/Tools/Equipment is an asset

 

Other Desired Assets

  • Detail Oriented with exceptional communication and organizational skills.
  • Proactive, team player
  • Ability to manage multiple tasks in a fast-paced, deadline-drive environment.

 

To apply

Please send your resume to positions@infrarentals.net with the job title in the subject line.